Privacy Policy

Privacy Policy

This document explains how Messiaa.com Ltd ("Messiaa" or "we") collects, processes, and uses personal data ("Information") in connection with its services ("the Services"). This document applies to the following groups ("Data Subjects"):

  • Registered users who use the Services to book rides, deliveries, or other services, either for themselves or on behalf of an organization.
  • Drivers and couriers operating independently or as part of a fleet within the Services, for the purpose of fulfilling bookings, deliveries, rides, and payments.
  • Visitors, customers, business partners, and potential users who interact with Messiaa’s websites, applications, or other communication channels.

Use of the Services constitutes acceptance of this policy. If you do not agree to the terms outlined, we recommend refraining from using the Services and Messiaa’s websites.

1. What Data is Collected?

We collect information depending on how you use the Services:

Registered Users

  • Personal Details: Name, phone number, email address, saved addresses, and encrypted password.
  • Business Information (if applicable): Company name, industry, and commercial terms.
  • Booking and Transaction Details: Ride or delivery history, location data (GPS), contact details of involved parties, and payment information.
  • Usage Data: IP address, device information, operating system, language settings, and cookies.

Drivers and Couriers

  • Identification Data: Name, phone number, email address, official documents (driver's license, ID card), and vehicle details.
  • Business Activity Data: Bank account details, work conditions, and commercial agreements.
  • Service Activity: Routes, pickup and drop-off locations, preferences, and settings.
  • Ratings and Feedback: Reviews given or received about services.

Visitors and Potential Customers

  • Technical Information: Interactions with Messiaa’s websites, device data, and IP addresses.
  • Business Information: Contact details and terms of engagement with business partners.
  • Communications and Inquiries: Any interactions made with us through the website, emails, or other communication channels.

2. Purposes of Data Usage

We use the collected information for the following purposes:

  • Providing services and operating the Platform.
  • Enhancing user experience and personalizing services.
  • Ensuring security and fraud prevention.
  • Data analysis and improving business processes.
  • Marketing activities, including promotional emails and personalized offers.
  • Compliance with legal requirements and regulatory obligations.

3. Data Storage and Retention

User data is stored on the Company’s servers or with technology service providers that support our operations, adhering to strict security standards.

The length of time information is retained depends on the data type and processing purposes. We commit to keeping it only as long as necessary, in accordance with legal and regulatory requirements.

4. Data Sharing with Third Parties

The Company may share information with:

  • Technology and financial service providers assisting in service operations.
  • Drivers and couriers for service fulfillment (e.g., ride details).
  • Business clients when the user is registered under an organizational account.
  • Authorities and law enforcement agencies when legally required.

Data may also be transferred in cases of structural changes within the Company, such as mergers or acquisitions.

5. Use of Cookies and Tracking Technologies

We use cookies and tracking tools (such as Google Analytics) to enhance services, analyze browsing data, and personalize user experience.

6. Communications and Marketing

  • Service Notifications: Sent regarding bookings, payments, and system updates.
  • Marketing Emails: Sent with your consent and can be unsubscribed from at any time.
  • Friend Recommendations: We may contact you if a friend has shared your details with us.

7. Data Security

We implement advanced security measures to protect data but acknowledge that no system is entirely immune to risks. If a security issue arises, we act promptly to resolve it.

8. User Rights

You may contact us to request access, correction, or deletion of your personal data, subject to legal requirements.

9. Contact Information

For any questions or requests related to privacy, please contact us at:
📧 contact@messiaa.com

Last Updated: February 10, 2025